[Open] Ads not playing and giving rewards

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei p30 lite
OS Version Android 10
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Selecting the adv button on the Sweet Treat Challenge (the bake-off at Parkside)
What do you expect to see? Nothing happens and the button just bounces as you press it.
Connection Type Wifi
Please select your region Europe
Country Italy
Additional feedback

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Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei p30 lite
OS Version Android 10
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Selecting the adv button on the Sweet Treat Challenge (the bake-off at Parkside)
What do you expect to see? Nothing happens and the button just bounces as you press it.
Connection Type Wifi
Please select your region Europe
Country Italy
Additional feedback When I select the adv button on the Sweet Treat Challenge (the bake-off at Parkside) Nothing happens and the button just bounces as you press it. I wrote to EA Help and followed the procedure (clear cache, arrest app, restart device, uninstall and reinstall app) but nothing worked.This problem made the quest A LOT harder and expensive since I couldn't gain any simoleons or more sugar for the quest.

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When I select the adv button on the Sweet Treat Challenge (the bake-off at Parkside) Nothing happens and the button just bounces as you press it.
I wrote to EA Help and followed the procedure (clear cache, arrest app, restart device, uninstall and reinstall app) but nothing worked.This problem made the quest A LOT harder and expensive since I couldn't gain any simoleons or more sugar for the quest.