[Open] Ads not playing and giving rewards
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Redmi k20 pro OS Version MIUI 10.3.0 Player ID: (Find your Player ...
Forum Discussion
Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Tab A7
OS Version 26
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know how to answer this question. Do you need my player number to troubleshoot? My player ID is [Player-ID removed by SalixCat]. I would like to click on the ad, have it play, and give the rewards after watching the ad. If you can access my game and see an opportunity to watch a mailbox ad, click to watch it, then troubleshoot the data and fix the bug so you can watch the ad and reap the reward 🙂
What do you expect to see? When the blue circle with the arrow appears on a mailbox, I would like to click on the ad, have it play, and give the rewards after watching the ad.
Connection Type Wifi
Please select your region North America
Country United States
When the option is available to watch an ad on a mailbox at home or in town, I click to watch the ad but the ad never plays and I can't get the rewards. I do have another sim family that I have been playing with on my iPhone but wanted a fresh start after learning so much from the other users on this site.
Also I spent money on the game I am playing on my android tablet, which is the one I am having issues with the mailbox, which makes it all the more frustrating! I should add Each has it's own account as they are on different emails and different platforms so there should be no trouble with the accounts getting mixed up. Please find a fix, Thanks for help!!
oh, if you can provide assistance with how I can video when this error happens I will gladly send them your way. Thanks again.
@Sampson0316 Sorry to hear you are having this issue. I know how disappointing it is not to be able to get the rewards. They are usually very important and really good. It seems to be something that started about 4 months ago and has showed up in various forms since then. It could have been going on before, not sure, but it was always working great when I first got here, which leads me to believe the issue can be fixed somehow.
I have never seen this team fail when it’s critical, so I think we can hope for the best. As you can see from the boards, there’s a lot going on, probably because the game is constantly expanding. Thanks for your report. It is very important.😃
EA_DragonsEyeEA Staff (Retired)
Hi @Sampson0316 ! Thanks for your report, could you tell me what Android version do you use? Thanks!
@EA_DragonsEye I am using a Galaxy Tab A7 Android version 10. My Player ID is [Admin - removed User ID. The User ID is private information. Please don't share it on Answers HQ as these boards are publicly visible]. Please help!!!
@EA_DragonsEyehave DM’d you a link to YouTube showing a freezing ad. I will be taking the link down in 24 hours to protect my privacy. Please DM me following that if you still could use it. Thanks
Edit: I have taken the video down, @EA_DragonsEye. It had a lot of sensitive content in it because of loading screens. If it would be helpful please let me know and I’d be happy to relink it. Thanks!
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