[Open] Broken rooms and blue cars
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 OS Version 11.1.2 Player ID: (Find your Player ID in Sim...
Forum Discussion
Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Galaxy s9
OS Version 18.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003448359724
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Idk
What do you expect to see? House content gone
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback
Okay, so I played this game when it first came out and then I stopped playing for a while. I just tried downloading it again and uploaded my last save from the cloud and when I got into the game it looked like this. I cant interact with any of it or "clean" or " repair" it. I have tried deleting and re-downloading it, tried it on a different device, I've contacted customer service and they weren't any help. They recommend I come to the forums to look. They said they never seen something like this happen. Gave me 50 simcash. But that isnt nearly enough to get what I lost. I wouldnt even be upset if I hadn't spent real money on this before and if I wasnt so advanced. But now it's like starting from the beginning but I cant move forward with the game because I cant even in
You should contact EA in order to get assistance.
First you will need your player ID. That's the number on the top right corner of your screen when you open the app.
To contact EA Help from the game, open the side menu, choose the gear icon, then the Help & About tab and tap on the button Help.
This will open your browser. Scroll down and tap on the button Contact Us.Now, tap on Technical support and Game progress issues.
Type your Player ID.
Tap on the button Select contact option.
Scroll down and select Email. This is the best option for your case. Fill in the form and attach screenshots of your game.
An EA Advisor will email you within 24 hours.
You can also contact EA through these links:
https://help.ea.com/en/contact-us/
Twitter: https://twitter.com/EAHelp
Facebook: https://www.facebook.com/EAHelpHub/
