Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone XS
OS Version 12.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003043468967
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Contact list
What do you expect to see? Fixed
Connection Type Wifi
Please select your region Asia
Country Hong Kong
Additional feedback
I saw those sims in my contact list a few hours ago but now some of them disappeared (mostly are new friend) include all the relationships.
Seems there's a bug in my game making contacts disappear from contact list. What happens is my sims meet other sims in a party and they get added as contacts.
When my sim exits the party, he/she starts a new relationship story with one of the new sims on the contact list.
Then, you see they are now in a friend/romance/rivalry relationship story BUT when the game is exited & you return later on, you will see those new sims are NO longer in a relationship with my sim NOR on the contact list.
This happened twice! What I did is re-entered the party where the "vanished" contact was attending, re-add the sims, return home, started a new relationship story. But, they vanished again when I closed the game :-(
They just vanish as if you didn't add them as contact or started a relationship with. I'll report if it happens again.
So, earlier today my sims attended two parties & met some new sims. Of course, they added them as contacts to be able to build new relationships. Unfortunately, after the game was closed, the contacts & on-going relationship story disappeared. No new contact from those 2 parties were left on the contact list. And, one of my poor sims was ditched during an on-going friendly standard relationship story. He was just talking to nobody ☹️
I tries to re-add contacts & start a relationship story but once the game is closed, the contacts & sim story disappears. Didn't matter if the sim had many contacts or just a few (tried with 2 sims - one with many relationships & one with just a few). The same thing happened.
Hope this gets fixed.
Player ID 1003186414613
Happy to report this bug has been fixed as of now in my game. New relationships are progressing & don't disappear anymore. Not sure if the update a couple of hours ago fixed that. Still, thanks EA for fast fix!
This error is still occuring in my game. I'm new to the forum... if this post is marked as "Fixed," do I need to start a new one?
This just started happening to me this week. Out of nowhere, all my Sims were missing several contacts. Ranging from new contacts to old. Some are other players' Sims that they interact with each day, and I can no longer summon them or find them in the contacts page.
No missing relationships this time, thankfully (only one that went missing a few months ago after I made a Sim passive). I hope there can someday be a way to get these missing Sims contacts back.
