Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S7
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003526759441
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? All 4 sims were in relationships with other players' sims. All were in a relationship event as the new bbq event started. After I clicked on them to complete their events, I noticed that those relationships had disappeared and so had the contacts for those sims. 3 out of 4 sims lost all contacts from other players' sims, so it wasn't limited to those 4 sims.
What do you expect to see? Relationships and contacts not disappearing.
Connection Type Wifi
Please select your region Europe
Country
Additional feedback
(Edited by CM to remove dupes/copies)
EA StaffThanks for reporting it here and providing that info 🙂 We're looking into it
@Nephtis25 did you see any improvements in the last few months with this issue?
Hi, I’m losing contacts again, and this time I’ve even lost the record that I was at the two parties where I made those contacts, so I won’t be getting rewards for what I accomplished there. One contact from the two parties remains, as it turns out it was the host of one of them and a friend, so I have proof I attended. During this time I also lost a lot of content, including many items costing plenty of llama zoom tokens.😭😭😭 I will contact EA directly about the missing content but if there’s anything that can be done about this contacts bug I’d appreciate it!
It has happened multiple times with me this month. I've in total lost 4 stories (2 of them at level 10, I repeated those 2, then I lost those again + another 2 stories that are on level 10). Someone help please T.T
any update? 2021 now and the same thing happened to me, wondering where to go from here for disappearing NPCs
I've just had the same problem and am devastated. I only started playing a week ago and don't know what to do. ☹️
I made my sim Passive and then playable two days later only to discover that he no longer has a wife. She has disappeared from his relationships list and contacts list. Can’t even see the sim around town anymore.
