Product: The Sims Mobile
Platform: Apple iPad and iPhone
List the specific devices you play with: Apple iPad Air 2 and Apple iPhone 5SE
OS Version: 12.3.1
Player ID: 1003291874858
How often does the bug occur? Happened with all 4 characters that I made in 2018 which are around 4-5 generations deep, noticed this over the past week
Steps: Try to create new relationships and start new stories with a bugged character. The new contacts/stories may or may not remain.
What do you expect to see? Not this?
Connection Type: WiFi
Please select your region: North America
Country: USA
Additional feedback: Some things I've observed:
On Character 1, her contacts would go past 32 within a game session and I could "introduce"/"add to contacts", but sometime after restarting the game they will drop back down to 32 and some of those new contacts disappeared. I can't figure out a pattern to which get culled and which remain. ETA: I retired this character afternoon and created a new one in this slot instead of promoting a household member. Her pre-existing contacts were then "roommates" and I've been able to add 13 player Sims as contacts which are categorized as "Favorites". No disappearances as of yet... The number of contacts fluctuates throughout play session. Seems like whenever a townie wanders past my home, the number goes up?
On Character 2, she's at 25 contacts, and she also can't keep the new ones I attempt to acquire.
On Character 3, I was able to add one new story and have progress it to level 8. Her contact numbers seem to go to 20. All other attempts to add new contacts and start new stories have resulted in them disappearing before they got to level 2 or 3. I've lost count of how many, but at least 6 of them. One of them as I wrote this reply-- I started a first date, exited the game, and sometime in the new session I noticed that the person she was having the first date with had disappeared from contacts. The first date completed without an option to select a story. Just... gone.
On Character 4, this slot was also losing new contacts, so I turned this slot into a test subject-- retired the old one and promoted a household member to this slot. This new one was at 36 contacts about 20 of them current/past household/family, then I exited and reopened, and it turned into 35. One of her stories had made it to level 3 or 4 and is now gone and the contact is also gone.
Many of the contacts are past generations of family/household. I want that good upbringing trait and to create a legacy! ☹️ But it's not looking good for me. Too much of a good thing? I've checked in on friends' houses and found their Sims mine lost as contacts are still actively in the game and not retired. I asked one of them who said her Sim still had one of mine as acquaintance after mine lost them as contact.
@ImmichanYou're able to keep 99 familiar contacts, but only 12-17 contacts of friends. (A few months ago I produced soooo many childen to get a rare haircut ... p.s. I hadn't received it.)
This problem exists since months.
It would be awesome to decide which contacts I want to keep and which one not. I have too many seniors from my friends and can't kick them out. If I try to get a new relationship/contact, one of the newest deletes himself and not the oldest one.
Can we have a fixed number of contacts and maybe the options to choose which one should kicked out? Like the friendlist? That whould be sooo nice!
(And sorry if my grammar looks like primary school - typing with the phone isn't really comfortable 😞)
I still have this problem like forever.
This time is really bad because I lost 4 contacts and I re-added them then I lost them again just overnight.
This problem exists like since the game launched but I think it's ignore. Many people have experienced this.
I report this issue many times also.
there needs to be some type of warning telling us how many contacts we are allowed1 and we should be able to delete contacts we no longer want> i*m sick of losing contacts i want to keep> my least favorite contacts are always the ones that stick around> this really ruins the quality and enjoyment of the game>
(Try to keep to a talking voice on the forums, no need for loud noises) - Atic
Product: The Sims Mobile
Platform: Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Motorola g7 supra
OS Version Android
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1005267593707
How often does the bug occur? Once confirmed, suspected about once a day
Steps: How can we find the bug ourselves? Make relationship stories with a bunch of Sims, watch them disappear.
What do you expect to see?Relationship progress should not be lost.
Connection Type Usually wifi, sometimes mobile
Select your region North America
Country United States
Additional feedback
This really stung. My sim had a level 10 relationship, had just gotten married, and lost the relationship during the wedding party. I know the other sim didn't retire or anything because I found her in town again and was able to start a new relationship with her.
But I don't have it in me to do the entire story again. Especially after coming to this forum and seeing that this has been an open issue since July 2018, and took a full year just to get a "we're working on it" and it's still a problem five months after that.
