@MiniMoo86Tiger @Cyborg7ofDrone9 @laeti66sims @ceynep @dissenterjasmine @SolomonGrundy42 @camerathou
The game team haven't got a resolution for this issue but are actively investigating it. Given that this thread is from 2018, they said they'd really appreciate it if any player experiencing this issue could create a ticket from their in-game account so the team can investigate some of the newer cases to make sure their information is up to date.
I’m still experiencing this issue. How do I create a ticket from my in game account? The game is full of bugs, I wish the devs made it easier to report them
Here you can read how to send in an in-game help ticket.
You can report here if you prefer to. If that is the case, please add screenshots and all the information you need to explain the issue, except for your player-ID. Someone from the team will ask you for it in case they need it. 🙂
Thanks for looking into this. It’s still happening to me. I meet a Sims at parties, start Romancing The Tomes stories with them and they disappear. It’s only Romancing The Tomes, Debasing Debates, and Study Buddies. It’s making it almost impossible to collect prizes for completing those stories, because the Sims dissapear.
Hiya,
I have the same issue and it happens several times a week. I lose all new contacts and all relationships I had with those contacts. This is obviously a very old and known issue and yet EA do nothing to fix it. I refuse to spend any more money on this game if this does not get fixed because it ruins my enjoyment of the game. Clearly you are driven by greed and have no interest in helping loyal players. I have been playing daily for almost a year and I have had nothing but problems. The list is endless: Parties not working properly, guests not visible, party chat not working, heirloom traits disappearing (had to buy the same heirlooms over and over again), items that I earned disappear from my inventory etc. etc. I could go on for hours. Not once have EA helped me or bothered to fix anything. I have given up trying. But this latest issue is so annoying and frustrating that I refuse to let it go or give up. From the forums it is clear that many players have this issue, and that you have known about it for years (!!!). So please, ffs, HELP!!!
The issue (again): Most Contacts disappear randomly for all of my 4 sims on a weekly basis or more often. Only the NPC ones remain. Whenever I add new contacts, old ones randomly disappear. When I choose a new trait for one sim, most contacts (for all of my sims) disappear. Any relationships and the progress in those relationships disappear completely as well and I cannot restore them. This is unacceptable. I am starting the same relationships over and over again and can’t finish them because I lose the sim contact before I can get to level 10. I lose sims that I really like and had good relationships with. This is a main part of the game and so this problem is having a massive impact on my enjoyment of the game, and ultimately my motivation to continue playing. I certainly refuse to spend money on the game whilst I get no help or support on this issue. This is not a one-way street EA. You help us, we spend money and play your game. You can’t just take take take and give nothing back. HELP NOW!
Thanks for paying attention and for helping (or, more likely, thanks for nothing, as I assume you will ignore this post, and the problem, completely, again).
Ps. Don’t you dare ask for more information, screen shots or player id, again! I (and many others before me) have given you all that and you know it. Don’t deflect, just fix it!
