Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone SE
OS Version 12.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004578249996
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When the game loads I’m on level 1, creating a new sim instead of on level 40 with two houses.
What do you expect to see? My maxed out game with my three sims, two houses and some stuff I’ve paid money for. It sucks that it’s just gone, when I started the game a day or so ago everything was there. Now it loads in ”lets start with creating a new sim”. Please restore my game. I play on both wifi and mobile connection, it depends on where I am.
Connection Type Wifi
Please select your region Europe
Country Sweden
Additional feedback
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone SE
OS Version 12.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004578249996
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When the game loads I’m on level 1, creating a new sim instead of on level 40 with two houses.
What do you expect to see? My maxed out game with my three sims, two houses and some stuff I’ve paid money for. It sucks that it’s just gone, when I started the game a day or so ago everything was there. Now it loads in ”lets start with creating a new sim”. Please restore my game. I play on both wifi and mobile connection, it depends on where I am.
Connection Type Wifi
Please select your region Europe
Country Sweden
Additional feedback
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone SE
OS Version 12.3.1
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004578249996
How often does the bug occur? Rarely (0% - 9%) Well last night I thought ”well, it’s never happened before”. But it occurs everytime I load the game.
Steps: How can we find the bug ourselves? Well the game is back on level 1, on building a new sim. My two houses are gone.
What do you expect to see? My level 40 game is gone, it loads on start a new sim. I’ve bought some stuff over the year and seeing my whole game gone feels quite upsetting.
Connection Type Wifi
Please select your region Europe
Country Sweden
Additional feedback
