[Open] Game Resetting To Level 1

Latest update:

Thanks to @SimGuruBerty and his brave team of engineers, we’ve addressed one of the biggest save reset issues! It’s still an ongoing process and it’s our long term commitment to fix the issue once and for all! 👷‍♀️👷#TheSimsMobile https://t.co/F7rTl29KhQ

— SimGuruIlya (@SimGuruIlya) March 17, 2020

Also see: https://answers.ea.com/t5/Technical-Issues/Modern-Luxe-update-Important-news-for-players-whose-game-have/m-p/8841891#M5992 

Very sorry to hear @Matrix-Kat, thank you for posting a bug report. I see your report is missing a player ID, could you add this?

This is a bug we've seen in the past, @HatsuneLotus made a very helpful post about it over here at that time:
https://answers.ea.com/t5/Technical-Issues/Game-progress-reset-to-level-1/m-p/7343075#M4487

The latest news on the issue:

Sul, sul Simmers!
We're aware of the reset glitch that has been affecting some players and our team is investigating the situation.
If this is happening to your game, please log a ticket on Answers HQ so we can gather as much information on this as we can! https://t.co/l4laWXVwqH pic.twitter.com/tPwUq0FvuM

— The Sims Mobile (@TheSimsMobile) February 28, 2020

For players experiencing these issues we encourage you to reach out for save restore or compensation via the in-game help option found in your in-game Settings > Help & About or directly via the above link.

— The Sims Mobile (@TheSimsMobile) February 28, 2020