Product: The Sims MobilePlatform:Apple iPhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone, iPadOS Version 13.4.1How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Been playing the game on my iPad for months. Figured I’d download the game on my iPhone as well so I can manage my sims while I’m away from my iPad. After completing the tutorial on my iPhone I am prompted to continue with this save or use cloud data. I click cloud data every time but the prompt just disappears and nothing happens. What do you expect to see? I expect to see some sort of progress bar or indicator that my cloud data is being transferred. Connection Type WifiPlease select your region North AmericaCountry United StatesAdditional feedback I have tried signing into every network that can be used to sync data. The issue persists and it has persisted through the last 3 updates. I’d like the data to sync between devices if at all possible but if not I’d like to permanently transfer my data to my iPhone. I’ve put a lot to time into the game and would hate to lose my progress. I’ll take any suggestions or feedback. Thanks 🙂

Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad first gen, iPhone 8 plusOS Version 12Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004115788400How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? Move between iPhone and iPad. iPad loses state. Retired and removed sims return to playable state and promoted sims become npc and can no longer be promoted or removed.What do you expect to see? Game retains state between devices.Connection Type WifiPlease select your region North AmericaCountry United StatesAdditional feedback Please remove these zombie sims. I cannot promote them or remove them so they will fill up my house with non playable sims.Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 Plus, iPad first genOS Version 12Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004115788400How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? Switch between iPhone and iPad. iPad loses state and old sims return. Promoted sims go into zombie state where they can no longer be promoted or removed.What do you expect to see? I expect the game to keep state between devices. I also expect to see retired sims stay retired and not to have these zombie sims . I cannot promote them or remove them . They are going to fill up my house.Connection Type WifiPlease select your region North AmericaCountry United StatesAdditional feedback Please remove these non playable sims from my game so they don’t fill up my houses. I cannot promote them or remove them.Please remove these non playable sims from my game so they don’t fill up my houses. I cannot promote them or remove them.

Hi @brohemx, You are correct, Facebook is not a medium where they could offer help aside from troubleshooting. This may need the specialists to take a look at which will require getting in touch with the Customer Support team. Could you send in a Help ticket to the support team please? You can create a Help ticket from within your game. Phantom shared these steps: @Phantomlover1717 wrote: You can contact them through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.- Open side menu- Click the gear icon- Click the 'Help & About' tab- Click 'Help'Your browser opens- Scroll down and click on 'Contact Us'Open the spoiler for picture how to get to the 'Contact Us' button: Spoiler (Highlight to read) The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.An image in the spoiler on where to find the backup options: Spoiler (Highlight to read) If you choose the 'Report Bug' option you might not receive a reply from EA. Thank you. - EA_Lanna

@Phantomlover1717 no i cannot remove them because there is no button to promote or remove them in the window..

Please see screenshots... I had a free slot (4th) when I attempted this. They are still not promotable or removable. Also you don’t need a free slot to remove sims

Product: The Sims MobilePlatform:Android TabletList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) samsung note 8OS Version 8.0.0Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 100346542224How often does the bug occur? Rarely (0% - 9%)Steps: How can we find the bug ourselves? ive play today like 3-4 hour, from lvl `7 to `8, but it drop to 17. Some of house collecetion has been full, but there are no in inventory nor on house.What do you expect to see? wanted my progress, im catching up event, that i cant atch up now because of thisConnection Type WifiPlease select your region AsiaCountry indonesiaAdditional feedback i took newer screenshoot, may help you. thx ive made progress on some event. redecorate and replacing some inventry. I buy an outfit, that not gone

[Open] Problems with data syncing | EA Forums

18 Replies

brohemx
6 years ago
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad first gen, iPhone 8 plus
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004115788400
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Move between iPhone and iPad. iPad loses state. Retired and removed sims return to playable state and promoted sims become npc and can no longer be promoted or removed.
What do you expect to see? Game retains state between devices.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Please remove these zombie sims. I cannot promote them or remove them so they will fill up my house with non playable sims.
‌
Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 Plus, iPad first gen
OS Version 12
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004115788400
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Switch between iPhone and iPad. iPad loses state and old sims return. Promoted sims go into zombie state where they can no longer be promoted or removed.
What do you expect to see? I expect the game to keep state between devices. I also expect to see retired sims stay retired and not to have these zombie sims . I cannot promote them or remove them . They are going to fill up my house.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback Please remove these non playable sims from my game so they don’t fill up my houses. I cannot promote them or remove them.
‌
Please remove these non playable sims from my game so they don’t fill up my houses. I cannot promote them or remove them.
dissenterjasmin
6 years ago
@brohemx Hi, could you provide a pic or image so we can better understand what happens to these zombie sims?
#StayHome #StaySafe #SaveLives #PlayTogether
brohemx
6 years ago
i have a bunch of screenshots I couldn't seem to upload here.
Here is my google drive with the files:
https://drive.google.com/open?id=1IWtzoH_njNouyGu_1QdPRzWjjLbBkXg7
Phantomlover1717
Hero+
5 years ago
@brohemx can you click on the Sims to remove them? It seems to me that switching between devices isn't going very well, do you fully close the game on one end before using the other?
brohemx
5 years ago
@Phantomlover1717 no i cannot remove them because there is no button to promote or remove them in the window..
SalixCat
Hero+
5 years ago
@brohemx I can see you have three playable Sim slots and all of them are in use. In order to make room for the adult unplayable Sims, you will need to retire one or several of your playable Sims. Then you will be able to promote them.
Another solution might be to purchase the fourth playable Sim slot.
brohemx
5 years ago
Please see screenshots... I had a free slot (4th) when I attempted this. They are still not promotable or removable. Also you don’t need a free slot to remove sims
SalixCat
Hero+
5 years ago
@brohemx Of course not. You're right... and I'm blind 😟
LockJoy
5 years ago
Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) samsung note 8
OS Version 8.0.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 100346542224
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? ive play today like 3-4 hour, from lvl `7 to `8, but it drop to 17. Some of house collecetion has been full, but there are no in inventory nor on house.
What do you expect to see? wanted my progress, im catching up event, that i cant atch up now because of this
Connection Type Wifi
Please select your region Asia
Country indonesia
Additional feedback i took newer screenshoot, may help you. thx
‌
ive made progress on some event. redecorate and replacing some inventry. I buy an outfit, that not gone
Phantomlover1717
Hero+
5 years ago
Do you play on multiple devices or did you maybe close the game when it dropped?