I'm also having this issue. I just contacted EA Help about it...
I wouldn't have noticed if it hadn't happened to the Pumpkin Spice Story Heirloom, but after it did I noticed I'm missing several Heirlooms/ Charms;
Here's a table of everything I should have, the heirlooms in my Inventory, and the Missing Heirlooms.
| Owned | in Inventory | Missing |
| Study Buddies | Besties Study Stack | |
| Debasing Debaters | Rival Debaters Binders | |
| Pumpkin Spice Lover | Pumpkin Spice Storybook | |
| Mysterious Benefactor | Medical Injector | |
| More than Friends with Benefits | More than Friends Storybook | |
| Athletic I | Roger's Athletic Charm | |
| Artistic I | Aesthetically Artistic Charm | |
| Attuned I | Llamaste Attuned Charm | |
| Magnetic I | Beebee's Magnetic Charm | |
| Kind of a Big Deal I | Goth Boys Groove Charm | |
| Pickpocket I | Morbicus Pickpocket Charm | |
| Pickpocket II | Morbicus' Silver Pickpocket Charm | |
| Genius I | Dr. F's Genius Charm | |
| Genius II | Dr F's Silver Genius Charm | |
| Party Animal I | Buddy's Party Charm | |
| Party Animal II | Buddy's Silver Party Charm | |
| Party Animal III | Buddy's Gold Party Charm | |
| Alluring I | Yuki's Allure Charm | |
| Alluring II | Yuki's Silver Allure Charm | |
| Raincheck Please | Raincheck Please Storybook | |
| Creative I | Violet's Creativity Charm | |
| Mean I | Carl's Mean Charm | |
| Good II | Elmira's Silver Benevolence Charm | |
| Good III | Elmira's Gold Benevolence Charm | |
| Generous II | Poppy's Silver Generosity Charm | |
| Generous III | Poppy's Gold Generosity Charm | |
| Ambitious II | Gabby's Silver Ambition Charm | |
| Ambitious III | Gabby's Gold Ambition Charm | |
| Artisan I | Trevor's Artisan Charm | |
| Artisan II | Trevor's Silver Artisan Charm |
I can confirm that I should have several of these - for example the Charms for First Level Traits (e.g. Artisan I) When I have Second Level Traits (e.g. Artisan II)
I just crafted the Pumpkin Spice Storybook in the Eco Workshop recently- The week of October 19. I took a screenshot of it in the Eco Workshop because I was so excited it showed up. I didn't take a picture of it when I completed the project because I didn't think this would happen. It still shows in the "My Heirloom Collection" Screen, but is missing from inventory.
I've attached images of my House Inventory (None of my Heirlooms are displayed in my house, they should all be in Storage)
I've also attached the screen that shows my Relationship Stories - the two stories in the table above are no longer available to my Sims.
I've also attached the screen that shows My Heirloom Collection - it shows the missing traits as there, unlike traits and stories I have never unlocked, which are just greyed out.
This post will only allow me to attach 3 files so I'll be replying with more.
Here is the image of when I got the Pumpkin Spice Storybook in the Eco Workshop.
I didn't take a picture after I had already crafted it. That was the week of October 19th 2020.
After I successfully crafted the Pumpkin Spice Storybook, I wanted to craft the Cool at the Pool Cover-Up, but I didn't think I'd be able to get enough materials from Workshop Shifts before deadline. So I crafted the Tropical Chinos in Slot 1 instead, even though I thought they were ugly.
Hopefully Ea advisors get back to me.
EA QV Team@nidoran1234 That's a lot of data that should help us investigate the issue. Could you PM me your Player ID so I can take a look?
