[Open][Workaround] Unable to accept or decline friend request
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 5S
OS Version 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003048863868
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Accept or decline a friend request
What do you expect to see? Friend request accepted or declined
Connection Type
Please select your region
Country
Additional feedback
Unable to accept/decline friend request.
I got my friend request to go away, but I don’t know how other players would be able to do it because I control both accounts. Other players may not be able to contact the other person with the stuck friend invitation.
This is how my glitch occurred.
- From my alt account (Mini Mal) I sent a friend invitation to my main account (Mal).
- I didn’t see Mini Mal’s friend request immediately appear in Mal’s messages, so I sent a friend invitation in the reverse direction. I sent a request to Mini Mal from Mal.
- I accepted the friend invitation that appeared in Mini Mal’s messages, and Mal appeared in the contact list. Mini Mal also appeared on Mal’s contact list.
- The friend invitation that Mal sent to Mini Mal was also stuck in the messages tab, neither allowing me to accept or deny the request, despite already being friends/contacts.
(I wonder if this glitch occurs for other people when two players send friend invitations to each other at the same time).
This is how I fixed it.
- I removed Mal from Mini Mal’s contacts so they were no longer friends. When I did this, the friend request was still stuck in the messages, neither allowing me to accept/deny Mal’s initial request.
- The contact was effectively removed from the contact list on both accounts.
- I sent another friend request (essentially starting over again) from Mal to Mini Mal, and I closed both games for about a minute or two to ensure the invitation went through.
- I half-expected to see another friend request appear in the messages for Mini Mal, but never saw one. It didn’t look like anything had changed. However, when I tried accepting the friend invitation button this time, the message went away, and Mal was effectively added to Mini Mal’s contacts once again.
If anyone is experiencing this glitch and has the means to contact the other player outside the game, then I suggest the following.
- Send the other player a message to ask if you appear in their contact list, and have one or both of you remove each other from the contacts if you do.
- Ask the other player to send a new friend invitation to your account. After this has been done, then hopefully you can either accept or deny the invitation and the message should go away for good.
