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cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
Solved

Problem to transfer The Sims mobile existing account to new phone

Hello, I have a new phone and not sure how to transfer my  existing The Sims Mobile account to it. I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its ask...
discussion
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @cs2bgdxoextq,

On your old phone, was your Sims Mobile game linked up to Google Play or Facebook, or were you playing through a guest account? You'd need to be sure you were linked up in order to transfer your progress over to another device.

If you were linked up to Google Play or Facebook, you'll need to first complete the tutorial in Sims Mobile on your new phone before you can restore your progress from your previous device. 

cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
@EA_Solaire In chat yesterday EA agent said they will contact another department about that. I'm waiting.There really should be a way that players can restore & download their game data on their MOBILE for themselves too. For situations like this . I'm hoping the game data is restored, because it is fun and I did make a lot of progress in it. Can you see if the request was made?
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

    • cs2bgdxoextq's avatar
      cs2bgdxoextq
      3 years ago
      Hello thanks for your reply,no I did not know that the full Tutorial meaning is to actually choose the new Sim and that I will have the option to choose my old Sim mobile game. But doesn't explain why my old phone was doing the same thing. I will try it. I will update here if it worked.
    • cs2bgdxoextq's avatar
      cs2bgdxoextq
      3 years ago
      @EA_Solaire But that is kind of odd thing to do when my data is already saved and I'm logged in Google account on my phone,why create a new Sim to get to the old Sim Data. That should be mentioned in all the Help Info,so I wouldn't of waited for so long and asking for help everywhere.
    • cs2bgdxoextq's avatar
      cs2bgdxoextq
      3 years ago
      @EA_Solaire Good news I have restored my game! thank you for your help . It's unfortunate that the agents in the Chat at Google and EA didn't tell me this. I don't even see it in all the Help info about restoring the Data. If you see where it talks about that Tutorial let me know

      Have a great day.

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