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cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
Solved

Problem to transfer The Sims mobile existing account to new phone

Hello, I have a new phone and not sure how to transfer my  existing The Sims Mobile account to it. I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its ask...
discussion
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
@EA_Solaire In chat yesterday EA agent said they will contact another department about that. I'm waiting.There really should be a way that players can restore & download their game data on their MOBILE for themselves too. For situations like this . I'm hoping the game data is restored, because it is fun and I did make a lot of progress in it. Can you see if the request was made?
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@cs2bgdxoextq 

Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

  • cs2bgdxoextq's avatar
    cs2bgdxoextq
    3 years ago
    Hello thanks for your reply,no I did not know that the full Tutorial meaning is to actually choose the new Sim and that I will have the option to choose my old Sim mobile game. But doesn't explain why my old phone was doing the same thing. I will try it. I will update here if it worked.
  • cs2bgdxoextq's avatar
    cs2bgdxoextq
    3 years ago
    @EA_Solaire But that is kind of odd thing to do when my data is already saved and I'm logged in Google account on my phone,why create a new Sim to get to the old Sim Data. That should be mentioned in all the Help Info,so I wouldn't of waited for so long and asking for help everywhere.
  • cs2bgdxoextq's avatar
    cs2bgdxoextq
    3 years ago
    @EA_Solaire Good news I have restored my game! thank you for your help . It's unfortunate that the agents in the Chat at Google and EA didn't tell me this. I don't even see it in all the Help info about restoring the Data. If you see where it talks about that Tutorial let me know

    Have a great day.

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