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cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
Solved

Problem to transfer The Sims mobile existing account to new phone

Hello, I have a new phone and not sure how to transfer my  existing The Sims Mobile account to it. I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its ask...
discussion
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @cs2bgdxoextq, 

If you linked your game to the Google Play Store, you can get back in the game and pick up where you left off by signing into the Google Play Store and launching the game again. Could you give that a go please? 

- EA_Lanna

cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago

Thanks for your reply. I have done that Installed the sims mobile on my new phone, but it's not opening as usual is asking for my age and when I enter it ask for me to create a Sim as if I'm new.

I checked around and I seen on Google yesterday in a settings Manage app my achievements and Level is still there but how do I get that back and install it? 

  • Ilois4's avatar
    Ilois4
    Hero+
    3 years ago
    @cs2bgdxoextq Hi, did you play through the tutorial? It includes creating a new sim and after playing the tutorial you’ll get an option to choose your old game.

    I have merged your posts to keep the discussion in one thread.
    • cs2bgdxoextq's avatar
      cs2bgdxoextq
      3 years ago
      @Ilois4 Hello thanks for your reply,no I did not know that the full Tutorial meaning is to actually choose the new Sim and that I will have the option to choose my old Sim mobile game. But doesn't explain why my old phone was doing the same thing. I will try it. I will update here if it work
    • cs2bgdxoextq's avatar
      cs2bgdxoextq
      3 years ago
      But that is kind of odd thing to do when my data is already saved and I'm logged in Google account on my phone,why create a new Sim to get to the old Sim Data. That should be mentioned in all the Help Info,so I wouldn't of waited for so long and asking for help everywhere.
    • cs2bgdxoextq's avatar
      cs2bgdxoextq
      3 years ago
      @Ilois4 Good news I have restored my game! thank you for your help and fully elaborate how to get it back . It's unfortunate that the agents in the Chat at Google and EA didn't tell me this. I don't even see it in all the Help info about restoring the Data. If you see where it talks about that Tutorial let me know

      Have a great day.

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