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cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
Solved

Problem to transfer The Sims mobile existing account to new phone

Hello, I have a new phone and not sure how to transfer my  existing The Sims Mobile account to it. I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its ask...
discussion
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago

Thanks for your reply. I have done that Installed the sims mobile on my new phone, but it's not opening as usual is asking for my age and when I enter it ask for me to create a Sim as if I'm new.

I checked around and I seen on Google yesterday in a settings Manage app my achievements and Level is still there but how do I get that back and install it? 

Ilois4's avatar
Ilois4
Hero+
3 years ago
@cs2bgdxoextq Hi, did you play through the tutorial? It includes creating a new sim and after playing the tutorial you’ll get an option to choose your old game.

I have merged your posts to keep the discussion in one thread.
  • cs2bgdxoextq's avatar
    cs2bgdxoextq
    3 years ago
    @Ilois4 Hello thanks for your reply,no I did not know that the full Tutorial meaning is to actually choose the new Sim and that I will have the option to choose my old Sim mobile game. But doesn't explain why my old phone was doing the same thing. I will try it. I will update here if it work
  • cs2bgdxoextq's avatar
    cs2bgdxoextq
    3 years ago
    But that is kind of odd thing to do when my data is already saved and I'm logged in Google account on my phone,why create a new Sim to get to the old Sim Data. That should be mentioned in all the Help Info,so I wouldn't of waited for so long and asking for help everywhere.
  • cs2bgdxoextq's avatar
    cs2bgdxoextq
    3 years ago
    @Ilois4 Good news I have restored my game! thank you for your help and fully elaborate how to get it back . It's unfortunate that the agents in the Chat at Google and EA didn't tell me this. I don't even see it in all the Help info about restoring the Data. If you see where it talks about that Tutorial let me know

    Have a great day.

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