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cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
Solved

Problem to transfer The Sims mobile existing account to new phone

Hello, I have a new phone and not sure how to transfer my  existing The Sims Mobile account to it. I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its ask...
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  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

Ilois4's avatar
Ilois4
Hero+
3 years ago
@cs2bgdxoextq Hi, did you play through the tutorial? It includes creating a new sim and after playing the tutorial you’ll get an option to choose your old game.

I have merged your posts to keep the discussion in one thread.
cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
@Ilois4 Hello thanks for your reply,no I did not know that the full Tutorial meaning is to actually choose the new Sim and that I will have the option to choose my old Sim mobile game. But doesn't explain why my old phone was doing the same thing. I will try it. I will update here if it work

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