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cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
Solved

Problem to transfer The Sims mobile existing account to new phone

Hello, I have a new phone and not sure how to transfer my  existing The Sims Mobile account to it. I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its ask...
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  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

Ilois4's avatar
Ilois4
Hero+
3 years ago
@cs2bgdxoextq Hi, did you play through the tutorial? It includes creating a new sim and after playing the tutorial you’ll get an option to choose your old game.

I have merged your posts to keep the discussion in one thread.
cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
@Ilois4 Good news I have restored my game! thank you for your help and fully elaborate how to get it back . It's unfortunate that the agents in the Chat at Google and EA didn't tell me this. I don't even see it in all the Help info about restoring the Data. If you see where it talks about that Tutorial let me know

Have a great day.

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