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cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago
Solved

Problem to transfer The Sims mobile existing account to new phone

Hello, I have a new phone and not sure how to transfer my  existing The Sims Mobile account to it. I went to Play store and downloaded The Sims Mobile on my new phone, but when I opened its ask...
discussion
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @cs2bgdxoextq 

    Have you completed the tutorial yet on your new device? You need to complete the tutorial before you can restore your progress from your old phone. 

cs2bgdxoextq's avatar
cs2bgdxoextq
3 years ago

@EA_Lanna Good news I have restored my game! Thank you for your trying to help, I had to do a "Tutorial"to get it back by choosing the new Sim and bypass that to download and then was able to choose Old game in the Cloud or New Game.   

It's unfortunate that the agents in the Chat at Google and EA chat didn't tell me this. I don't even see it in all the Help info about restoring the Data. If you see where it talks about that Tutorial let me know
Have a great day.

Glorious2B's avatar
Glorious2B
3 years ago
@cs2bgdxoextq Okay I will try that and hope it works for me.
I’m sorry you went through this for a whole month.
I’m going crazy dealing with it for less than 24 hrs.
  • cs2bgdxoextq's avatar
    cs2bgdxoextq
    3 years ago

    @Glorious2B Hi,thanks, I know, that was a long time. I finally got help from  others that knew how to help. 

    If you have the same issue, I hope it works for you.

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