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givememore86's avatar
givememore86
6 years ago

Re: Customer Service

@kg122cin3h6t thank you so much, we are in this together. I'm frustrated because a lot of the emails that I got before this one, one guy said what's my account number, it should be in the report. And then the two first emails that I got from them they were just closed automatically. The email I got before this one, the customer service rep apparently plays The Sims mobile (which I doubt) and he said, "I know it would be frustrating". And he resolved it, meaning he just hit resolved. What's the point of actually putting in these reports if they're not going to do anything. I paid into this game, sure I complain every now and then about STS because I hate it, but this is not a good reason to not help me. I just personally went out today to the nearest pharmacy and I asked how much for face masks the idiot told me 2 for $3 convert that into your currency. Of course I didn't buy it. The price gouging is ridiculous. I'm just trying to survive. I was hoping TSM would help me with a nice little distraction. Thank you TSM an EA. Hopefully I can find materials tomorrow at Target or Home Depot. Hopefully we will get through this. In New York we currently have over 25,000 cases the most in the United States combined.

10 Replies

  • kg122cin3h6t's avatar
    kg122cin3h6t
    Seasoned Veteran
    6 years ago

    @givememore86 

    I understand yourfrustration. If I were in your shoes, I would be frustrated too. I would actually be super mad honestly.

    I hope that they fix your account asap.

    Same price that we have in italy for a surgical face mask.

    If you know how to cut and sew, you can make your own surgical mask like this:

    Take 3 layers of a nonwoven fabric called SPUNBOND (polypropylene, but polyester can be ok too) of weight 25 gsm each (grams per square meter), equal to about 0.082 oz/ft2, and sew them together.

    A mask like this has the same filtration power of a standard surgical mask. In fact in my area (Tuscany) they are making surgical masks with this system now.

    Spunbond is used for example for pillow linings, so maybe you can find it in some shops or online.

    I am in the nonwoven sector (not in the medical one unfortunately, otherwise my company would be rich now šŸ˜ƒ ) this is why I know.

    Good luck and stay safe.

  • givememore86's avatar
    givememore86
    6 years ago
    @kg122cin3h6t thank you, I will try to get those materials at Target tomorrow. I'm not even going to try to find disposable gloves, they're too expensive. I am going to use dishwashing gloves whenever I leave the house. I just use them just for going outside. You might have heard about the hoarding of toilet paper. The hoarding has stopped, and we are able to find toilet paper. If I didn't have it I would have used coffee filters. We have to be creative because people are greedy in our time of need.
  • givememore86's avatar
    givememore86
    6 years ago
    @givememore86 I'm trying to get help through EA help via Twitter. I got a good customer service rep on there and she was able to locate my account. I'm hoping this nightmare will end today. I will get back to you guys if I get good news.
  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    6 years ago

    @givememore86 I've merged some post of yours into this one. Don't give up just yet, please! 
    It's all such bad timing with everything going on! ā˜¹ļø 

  • givememore86's avatar
    givememore86
    6 years ago

    I think I'm done playing The Sims mobile. I'm so upset but I can't do this anymore. I made a Twitter account (SimAccountNow) just to try to get my game back. I had a customer service rep named Tina she was helpful at first verified my game, verified my email, ask for screenshots which gave her. She said I'm nearing the end of my shift but one of my colleagues will take over. Then I get this person named Tee. That person says I see the highest level of your game is 7. (So I'm thinking, what the actual f, why would I be going through all this BS for level 7 game). So I write back on their direct message no my highest level is level 50. That persons last correspondence was well I'm nearing the end of my shift but someone else will take care of you it was 7 PM EST. The person was literally with me for an hour, how is it that his shift was over. Now it's 11 p.m. EST and I want to go to bed. I go to bed I get up and another customer service rep named Riley. Trying to get back to you , possibly because the matter of time you've been waiting having trouble doing that. (Well I was sleeping maybe that's probably why). I did not know that the internet doesn't work when I when I sleep, I guess I learned something new. Then they write - well I guess you're okay if you need anything else contact us -Riley.

    I would like to thank Game Changers SalixCat and Phantomlover and to all the people who supporting me and cared about me. I am so sad and devastated. I loved playing TSM but I refuse to start from the beginning, I guess I will have to find another game. But I will never buy any EA product or play any of their mobile games. If I do play any of their mobile games I will not pay a penny.

    I would be more than happy if they told me that my game was corrupt, or it was hacked then to not have anything and just ghost on me. It's not that I'm not a bad person. I do not deserve to be treated like this. With all the BS that's going on in the world, this is how EA and TSM treats me.

    Bye for now, have fun and keep Simming. I will enjoy playing my Sims 3 on my computer, might as well I paid for every expansion. I am also devastated that none of the Sim gurus on Twitter helped me. They just ignored my tweets like I'm a crazy person. And yet they helped people get rollbacks their game.

  • givememore86's avatar
    givememore86
    6 years ago
    @Phantomlover1717 I am giving up. šŸ˜„
    Customer service on EA help website no help. Customer service on EA Twitter no help. Either that were the customer service reps don't know what they're doing. I told them everything that they need to know. I had so many good items that you can't get anymore. And yet no one is helping me. When are the things that Tee asked me give me a name of one of my Sims. I said I could not remember it's been 14 days. Before I went to bed I remembered the male Sims name, but was too tired to tweet it to them and decide to go to sleep. I don't understand why my direct messaging ended at 7 p.m. EST and no one helped me after that, and then when I wake up they write we tried to contact me (it was midnight my time the last DM) they knew they didn't.
  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    6 years ago

    @givememore86 I'm so sorry to hear this. If anything you deserve good support from EA.
    I sit here thinking, feeling sad and frustrated. I don't know what else I could do to help you. I'd suggest reopening the case again and again, but with all that is going on, I can imagine you won't be feeling up to that at all. *sigh*
    Sending you lots of hugs. ā¤ļø

  • givememore86's avatar
    givememore86
    6 years ago
    @Phantomlover1717 thank you I appreciate it. It is just frustrating that customer service does not help. They're ignoring the tweets that I made. I'd rather them just tell me the truth what happened to my account. It is just insulting to think that I would be going crazy over a level 7 account when I clearly showed them that I had items that level 7 would not have. All they say is oh my shift is ending, like is that an excuse? It doesn't even makes sense to make another report that's just going to be resolved or closed. I had over 2255 simcash, 12 different 75 Point items, two lots, a fish tank, the piano (happily paid for in cash). A whole bunch of packs that I paid for, the t-shaped room, a bunch of STS grand prizes, and not to mention the bunny suit. But you know level seven. Yeah okay. The gurus have seen my tweets on Twitter and yet they ignored them. They really valued me as a player. Even one Guru said to leave a report on EA help - this website, yeah that worked. There's just so many times that you can make a report until you realize that they're not going to help. I reached my limit. I live in New York, we have the most cases of the virus. If you added up all the cases of the other states you wouldn't even equal the amount of cases they have in New York. So yeah I think I know about coronavirus, I was just hoping that this game would be able to get my mind off of it. I'm just going to have to find something else. Thank you again for being so awesome.

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