Re: [Fixed] - Android 12 users unable to update/download the game app

It has been fixed, but is there no compensation？ What happens to the lost event？

@alienelectricity @shadowmitten @wbhg17 @3QP776F @aeshay13 @bobsterfest88 @Ilois4 @Rickleeguy @tran0328 @Zeidbop @dalportodev @noxiousserpent88 @qgp7b2kv9oeq @ElegantLexicon @Dryadsong 

Ok, I hope I got everyone who wrote on this thread (minus yurina who already knows). I noticed my TSM app logo had changed overnight, and when I clicked on it it automatically started downloading the update. I think that means it should be available for you guys to re-download the game, too. Good luck everyone, and thank you @EA_Cade for finally contacting us. Thanks to the developers (or whoever) who fixed the issue, whatever it was. 

I managed to download it and install it!!

However it lost all my progress. When I started the app it wanted me to start from the beginning. I had logged in with Google Play so not sure why it did that.

OK, I got my progress back...

The app starts and forces you to create a new sim. Once you have gone past the process of customizing your sim it prompts you to load from the cloud which I did and thankfully, I have all my progress back again.

Now I have to somehow catch up on everything I missed!!

I accidentally hit play instead of load from the cloud and have now lost 4 years of gameplay. It now loads today's new game as load from the cloud after I uninstalled and tried again. Is there a way to get back my previous cloud or have I lost my previous game forever? Help!

@alienelectricity I'm afraid only an EA mobile advisor can help you restore your progress. Please follow the instructions on this post: https://answers.ea.com/t5/General-Discussion-Feedback/How-to-send-a-Help-Ticket-from-your-in-game-account/m-p/10357034#M26679

I was able to download and restore the game on my Android, but then later I went in to my iPad to play and the game told me an update was available. I tried to click on update game, and it opened up a browser that looked like the app store, I tried to open the game from there and got the same message on my loading screen that I need to update, so basically now I can't get into my game on my iPad. Ugghhhhh, please help.

@alienelectricity I really hope they can help you recover your game progress.

@tran0328 There is no update for iOS, not yet.

We have, at this moment, two different subversions of the game since a patch was released for Android (v. 31.0.1.128819 on Android and v. 31.0.0 on iOS). Therefore, you won't be able to open the game on your iPad until an upgrade is released for both in a couple of weeks approximately.