Forum Discussion

Madison_Seattle's avatar
Madison_Seattle
6 years ago

Re: [Fixed] Did not get grand prizes from Sweet Treat Showdown

hi, yeah the same exact thing happened to me as well. i've contacted 5+ different people thru their contact center that their system obviously had a glitch since i collected all 78/78 prizes to get the grand prize and nothing happend for me either.

any luck in getting the washing machine & clothesline grand prizes yet? the event ended and the grand prizes never showed up in my storage inventory like it always had in the past challenges.

[edited by CM] I changed the size of the message to make it readable for everybody

6 Replies

  • miater23's avatar
    miater23
    6 years ago

    Player ID 1003004455560

    I also did not get the grand prize after opening all required boxes, I just contacted live chat help and their suggestion was to post here, as they said they had not gotten any sort of bugged item report about this yet. *sigh*

  • Madison_Seattle's avatar
    Madison_Seattle
    6 years ago

    The same issue happened with me. I've been trying for several days now for EA support to fix this bug. They told me lots of people weren't getting the grand prizes either. They told me to post on here to have others mention that they didn't get the grand prizes. I don't understand what the hold up is with receiving these grand prizes.

    My player id 1004337499037

  • EA_Charlie's avatar
    EA_Charlie
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hi,

    Sorry to read that you didn't receive the rewards for the Sweet treat showdown event but don't worry our teams are aware of this issue as this was already escalated.

    For now, I don't have additional information but I will keep you updated when I will have more information. 

    Have a nice day and thank you for your patience. 

  • Clyza's avatar
    Clyza
    6 years ago

    I have the same issue. Claimed all the boxes on Thursday 21/11 (time to collect cookies ended on Wed 20/11) and no Grand Prizes for me. Already contact EA Help 2 times. I’ve been waiting a week. I wish I still be able to have those grand prizes.

  • 7132416515's avatar
    7132416515
    6 years ago
    I thought I would just forget about it but seeing this is the place to report, yes the grand prizes washing machine and clothesline being missing, add one more please.
    ID: 1002968884821
  • SimGuruMaaike's avatar
    SimGuruMaaike
    Icon for EA Staff rankEA Staff
    6 years ago

    @7132416515 Please contact our customer support team about this 🙂 from inside the game tap on settings > help & about > help > contact us. 

    We fixed this issue in the neighborhood update on November 26, it should no longer occur with the events since that date 🙂 

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