[Fixed] Sims getting younger/stuck
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung galaxy s8 OS Version Idk Player ID: (Find your Player ID...
Forum Discussion
Thank you for answering, for both issues I want you to contact EA. For the prizes and the child not ageing up. I'm not sure they can help, but I hope they can do something for you.
If they can't it has been reported over here, and hopefully it will get fixed. Do let us know if the issue was resolved by EA.
You can contact EA through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
Thank you! I did and they said I can only report it because everything they tried to troubleshoot with wasn’t working. I tried all. This is the weirdest thing. He’s still a kid. He’s at this point taking up a spot in my home. I didn’t report the pie pieces thing, I feel they really didn’t help with the other problem, but I will try again for both this time. Thanks again.
