Forum Discussion

Re: Game won’t load as of almost 3 weeks

Hey @gogotamago5 , thanks for reaching out here. The forums are the best place to report bugs and share workarounds while bugs are being addressed but it sounds like your case is best handled by our support team. Please send me privately your case number and player id so I can see about getting this resolved.

11 Replies

  • gogotamago5's avatar
    gogotamago5
    Seasoned Hotshot
    4 years ago
    Thanks🙏 I sent case number and player ID.
    EAHelp (twitter) told me to report to AHQ. And I think EAHelp (Japan desk) has not opened my case yet. I haven't gotten a reply yet from the other case I sent before.
    I'm worried because I've seen some players who have the same problem but haven't solved for a long time.
    And sorry about my poor English 😓
  • akihi's avatar
    akihi
    4 years ago

    @EA_DragonsEye  Hi DragonsEye. I'm having the same problem as these guys, I've sent an email to eahelp but so far no response. I'm very sorry to bother you, but I need your help. This is my first time using ahq, so please forgive me if I'm using it wrong.🙏😭

  • SalixCat's avatar
    SalixCat
    Hero+
    4 years ago

    @akihi If you want to tag someone here, use @ and then the username. In this case you need to type EA_DragonsEye right after @

  • consykaos's avatar
    consykaos
    4 years ago

    @EA_DragonsEye Hallo I got the same problem as soon I accept the free gift it will crash out. Can you please help me on my case 88561974. My player ID [Removed by CM] thank you 🙏

  • @consykaos I have not found anything in your game that causes the issue I recommend continuing the communication with the support team and following the steps they may give you,

  • I having the same problem at the moment. The game worked fine for months, but suddenly around two days ago the game kept on crashing during the loading screen. Most definitely something to do with the server because I've tried to log in through other devices yet got the same result - crashing. I invested a lot on my Sims as well so Im a bit frustrated. Have you get any resolutions to your problem yet? 

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