EA_Cade
The Sims Team
The Sims TeamRe: getting help in Sims Mobile
@Storrybook7173 Thanks, can you check your game now please?
Forum Discussion
8 Replies
The retirement chest still says not ready
- EA_Cade@Storrybook7173 Can you check the messages area please?
No messages
- EA_Cade@Storrybook7173 Hmm, can you try closing and reopening the app please? I'm seeing the Retirement chest on the account ready to be opened.
I’ve opened and closed the app multiple times and restarted my iPad several times.
Where do I go to get a refund? I’m about to give up on this garbage
- EA_Cade@Storrybook7173 I would recommend reaching out to an advisor on Twitter at @EAHelp so we can see why you aren't seeing the pack on your account at this point, I've just checked again and on our side it shows that it's available and waiting to be opened.
So I did that and they are giving me the same run around and instructions as the advisors who email me. I go Into the game and click everywhere they tell me and then they just email me and tell me they can’t help me unless I access help in the game. I’ve never seen anything setup so stupidly
Community Highlights
- EA_Solaire10 days ago
Community Manager
