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Phantomlover1717's avatar
Phantomlover1717
Legend
7 years ago

Re: my sims can’t do any task at home

It sounds like something might be wrong with your save file. Best thing would be to contact an EA game advisor about this issue. 

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

6 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago

    Thank you. I sent the technical support a request as you’ve suggested. I’ve actually contacted them before but I could be in the wrong section as I’ve sent it through report a bug button. Hopefully, this time it will work and solve my issue. Cheers!

  • Anonymous's avatar
    Anonymous
    7 years ago

    After contacting EA technical services, someone from their team reverted my progress back to before the issue happened, it did solve the problem despite losing some experience. Thank you again!

  • fasikris0402's avatar
    fasikris0402
    7 years ago

    Hi.. i have same problem.. i already contacted ea tech support as u mention above. It’s already three days but sill no reply from them. ☹️

  • fasikris0402's avatar
    fasikris0402
    7 years ago

    yes, thank you.

    they are still looking for the solution...

    i already tried what they asked but the problem still exist. >,<

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    7 years ago

    You can link to this post if you want or ask to revert your account to a previous save. 

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