yeah I've tried doing that twice, I also tried deleting and reinstalling the sims mobile, cleared cache but nothing seems to work... I hope it will be fixed soon as it kinda limits my options for earning simoleons and cash, I could not even do llamazoom tasks and recharge my energy as all of these requires my sim to be at home 😞
Forum Discussion
7 Replies
It sounds like something might be wrong with your save file. Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/Hi.. i have same problem.. i already contacted ea tech support as u mention above. It’s already three days but sill no reply from them. ☹️
@fasikris0402 have you seen a reply yet?
yes, thank you.
they are still looking for the solution...
i already tried what they asked but the problem still exist. >,<
You can link to this post if you want or ask to revert your account to a previous save.
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- EA_Solaire15 days ago
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