Forum Discussion

Re: [Open] Bad Graphics Quality


@SimGuruMaaike wrote:

[Marking this post as solution for visibility - we are not considering this fixed]

Thank you all for the reports! We are investigating this issue.

We're still collecting device information for this issue. If you've noticed the graphics quality has decreased in the newest update compared to before, please post the device you're playing the game on, this will help our investigation. 


This issue should be fixed!
https://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Update-September-11th-2019/m-p/8190193#M22181

20 Replies

  • ccwieibwfkoz's avatar
    ccwieibwfkoz
    6 years ago

    My graphic STILL low and zig zag after update september here the screenshoot

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul sul, @ccwieibwfkoz.

    Hmm, if you're still seeing the "jaggies," could you share some details about your device? 

    • What is the make/model of your device?
    • What is the OS version of your device?

    It would help a lot. Thanks!

    Arrenai 🐱


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  • @JustJazzy81 I try it but nothing happen the graphic still jagging, i try uninstall and install again but its same.
    Sorry for my english before
  • ccwieibwfkoz's avatar
    ccwieibwfkoz
    6 years ago

    This notice always appear when i reinstall the game, here the screenshoot

  • JustJazzy81's avatar
    JustJazzy81
    6 years ago

    @ccwieibwfkozhave you updated in the playstore? Or itunes (not sure what Apple uses for programs)

    I updated in Google play store, restarted phone,. then the game did a 500mb download before it started letting me play.

    my game was appalling before this update. now it's nice and crisp again 

  • @JustJazzy81 i updated from playstore, yes its download 500mb data again, hmm maybe my phone too old but before update august and september the graphic is smooth, before sweet treat showdown event begin
  • @EA_Arrenai Could EA add graphic quality in setting menu so we can change hd, hd+,etc like pubg mobile, that game is so heavy but android with ram 2 gb can play it , just my suggest
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @ccwieibwfkoz.

    While there are no in-game graphic settings, many Androids can adjust their graphic resolution outside of game. Have you tried updating the phone's resolution outside of game to see if it improves performance?

    Arrenai 🐱


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  • MisuOrenji's avatar
    MisuOrenji
    6 years ago

    @ccwieibwfkoz wrote:
    @JustJazzy81i updated from playstore, yes its download 500mb data again, hmm maybe my phone too old but before update august and september the graphic is smooth, before sweet treat showdown event begin

    @ccwieibwfkoz wrote:
    @JustJazzy81i updated from playstore, yes its download 500mb data again, hmm maybe my phone too old but before update august and september the graphic is smooth, before sweet treat showdown event begin
    omg, just like me! look at mine!

  • MisuOrenji's avatar
    MisuOrenji
    6 years ago

    @ccwieibwfkoz wrote:

    This notice always appear when i reinstall the game, here the screenshoot


    but without this notification

  • MisuOrenji's avatar
    MisuOrenji
    6 years ago

    @EA_Arrenai wrote:

    Hey there, @ccwieibwfkoz.

    While there are no in-game graphic settings, many Androids can adjust their graphic resolution outside of game. Have you tried updating the phone's resolution outside of game to see if it improves performance?

    Arrenai 🐱


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    hi @EA_Arrenai 

    I play sims mobile for long time with my phone (redmi note 2) and there was no problem at all.

    but since I updated to the newest version (sweet treat) on playstore (android), I have the worst graphic problem in my life. it's clean for the sims characters, but not theirs surrounding (places, items). 

    my connection is good, and i downloaded additional 502mb after downloaded the game. i can play the game, quest, challenge, etc. but the graphic drives me crazy.

    i guess i need to lower the resolution, but i can't find any settings/options for that on the game, nor in my phone settings.

    please help me!

    @EA_Arrenai wrote:

    Hey there, @ccwieibwfkoz.

    While there are no in-game graphic settings, many Androids can adjust their graphic resolution outside of game. Have you tried updating the phone's resolution outside of game to see if it improves performance?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? :eahigh_file: Accept as Solution

    ASK. ANSWER. LEVEL UP.


  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Sul sul, @MisuOrenji.

    It's like a glitter bomb! To help track down what's happening here, could you let me know what Android version you're running on your device?

    Arrenai 🐱


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  • MisuOrenji's avatar
    MisuOrenji
    6 years ago
    Hi @EA_Arrenai thank you for the reply!

    My android version is 5.0.2. It should be fine since minimum version is 4.1, shouldn't it? Thanks before!
  • Stuffy_smurffy's avatar
    Stuffy_smurffy
    5 years ago

    im using vivo y53 it was fine when i first played it on june 2019 and i updated it on july 2019 it became pixilated 

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