Game merged with tutorial, progress lost, game stuck

Hi all! 

There's this problem I have been facing with the game and I hope you all can help me.

I uninstalled The Sims Mobile on Monday due to some issues and reinstalled it the same day. My game is connected to my Google Play account, and normally, when I reinstall, I can log back in without any problems since my progress is saved through that account. I've never had any issues in the past. However, on Monday, when the pop-up appeared asking if I wanted to access my saved game and I selected that option, I discovered that most of my progress was missing. I had previously reached level 48, but now I’m back at level 1. It seems like the game has merged with the tutorial. All my builds and items, including those in my inventory, are gone.

Although the game is still linked to my Google Play account and the correct progress appears to be available for download, the tutorial won’t stop even after I choose to restore my saved data. As a result, I’m stuck. I can’t navigate to other locations, several buttons are missing, and I can’t access the menu. My starter house also has no doors, so I’m unable to place anything required to move past the tutorial.

I have contacted ea support several times since Monday. They ask me to raise the issue in-game through the help menu. The problem is that the sidebar containing the help buttons itself is missing. I'll attach a screenshot to show how the game is appearing right now. The advisor asked me to post the issue on the forum so here I am.

I also contacted EA Help via mail but they haven't replied yet. 

Can anyone who has faced a similar problem help me out please? Will be grateful.