Forum Discussion

Hero+

Re: Re-Installed Game, Connected to Apple Game Center--Stuck in Tutorial Mode

Unfortunately this is an issue that we can't help you fix from the forums.

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

4 Replies

FamousArtistLM
6 years ago
@SalixCat Thank you for the reply. Unfortunately I cannot send an in-game help ticket, as the game won't even let me progress to the point where that is possible.
SalixCat
Hero+
6 years ago
@FamousArtistLM Sorry. The link you need is this one: https://help.ea.com/en/contact-us/?product=the-sims-mobile
Hope you get your game back soon.
FamousArtistLM
6 years ago
Hello SalixCat. Just want to let you know I contacted EA Help through Facebook. They got back to me before I could borrow another device. I was given the option for a game reset since I had linked my game to Apple Game Center. I lost a few days progress, but was happy to recover a years worth of packs and STS prizes. (I was given several options of saves to choose from according to day).
SalixCat
Hero+
6 years ago
@FamousArtistLM Glad you got your game back and in time for the new STS.