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SalixCat's avatar
SalixCat
Hero+
5 years ago

Re: Re-Installed Game, Connected to Apple Game Center--Stuck in Tutorial Mode

@FamousArtistLM 

Unfortunately this is an issue that we can't help you fix from the forums.

You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

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  • FamousArtistLM's avatar
    FamousArtistLM
    5 years ago

    @SalixCat Thank you for the reply. Unfortunately I cannot send an in-game help ticket, as the game won't even let me progress to the point where that is possible.

  • FamousArtistLM's avatar
    FamousArtistLM
    5 years ago

    Hello SalixCat. Just want to let you know I contacted EA Help through Facebook. They got back to me before I could borrow another device. I was given the option for a game reset since I had linked my game to Apple Game Center. I lost a few days progress, but was happy to recover a years worth of packs and STS prizes. (I was given several options of saves to choose from according to day).

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