Forum Discussion

deannielsen2's avatar
5 years ago

Re: Sims 3 on Android - can install but can't play

The issue has to do with a quick internet connection to check that the game is legit, not pirated. To remove it and use The Sims 3 offline download, install and use LuckyPatcher... Hope this helps.

6 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    My daughter bought Sims 3 but can't use it. Her device displays the message "This application is not authorized for use on your Android device". Why does EA allow installation to continue on a device that it won't work on? Why doesn't the check, which gives this error, be conducted before installation? Can my daughter have her money back please?
  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    best to contact CS about refunds reasons being access to personal information

    if in the event you wish to contact CS  

    1.https://help.ea.com/en/contact-us/  

    2.Click on the orange NEXT button  

    3.Select a platform

     4.Click on the orange NEXT button

     5.Select a topic and describe your problem in a few words

     6.Click on the orange NEXT button  

    7.Click Chat Now to chat with a Game Advisor

    guide on how to contact CS

    http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @krusemissleThere is no standardization between carriers and product. Example I have a Samsung Galaxy S5 with Marshmallow. Another carrier may not update their Samsung Galaxy S5 and they may still be on Lollipop. Also most carriers "enhance" their versions to their liking so one carrier's Marshmallow may be different from another carrier's Marshmallow. Let's face it if all the Android devices worked the same why would you buy a new $600 smart phone or tablet? I use a voip phone that has Android 4.2 which runs only about 1 out of 10 apps I download. My wife's Sony Experia updated to Marshmallow and now I can't put apps on the sd card. I can go on. Your confused?

  • EA_Leeloo's avatar
    EA_Leeloo
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey @deannielsen2,

    Thanks for your reply! However, I think that after 4 years, this topic is no longer a top priority for the OP. 😉 

    And as @Tremayne4260 stated, the game is no longer available, I'm closing it.  

    Thanks, 

    Leeloo

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