I'm slightly confused.
I can't access the game to contact them because of the player name popup box, that won't go away because it doesn't accept any names.
And the ea help link sends me to create a case just like this post, I think?
Also I contacted a guru on Twitter who sent me here.
@JohanneTB02 Use this link. You will be able to create a case that will go to Customer service and they will answer by e-mail:
EA Staff@JohanneTB02 can you update to the latest version of the game and check if this is still happening for you now? We released a new version yesterday 🙂
@Dxddyjxromex This is an old thread from 2019 as you have noticed. The issue was then fixed.
A similar issue appeared now in April 2021. There is a new bug post for it. You can comment here: https://answers.ea.com/t5/Bug-Reports/Open-Player-Name-Format-not-accepted/m-p/10292280#M18266
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