EA_Jason
EA SPORTS FC™ Team
5 years agoRe: The Sims Mobile Game reset
Hello @dnlsimmer!
We'll do our best to help you and and to restore your game back to level 36.
In order to investigate, we do need some additional information from you. It's best not to share personal details publicly on the forums, but you can send me a DM with the requested information.
To send me a DM, click on my username and press the little black enveloppe.
I'll need the following information:
- Do you remember the Player ID that you had when you were level 36?
- Are you still playing on that Player ID?
- Have you created a support ticket through the game?
- If so, what is the case number?
- If you have any screenshots of the Player ID, then please share those too via DM.