Hi! I have a little problem..

I play The Sims Mobile and i have three Sims; a couple and their son. Son aged up to an adult but he isn't as interactive as the other two. He wasn't interactive even as a child.. He's treated as NPC but he's part of the family and I can't choose him as the playable Sim. He still doesn't have his own portrait and for some reason his own parents treat him as a friend😳 instead as a son. I tried to update the game and everything there is to do, resorting to even trying to earn simcash to open another slot but to no avail🥺 I am playing on the Android phone, Xiaomi Redmi Note 14, a new phone. IF ANYONE HAS ANY TIPS ON HOW TO SOLVE THIS PLS CONTACT ME IN ANY WAY POSSIBLE! THANK YOU!

Here is my EA ID if it helps!

[Ilois4: Removed the screencshot with the ID, please don't share your personal details on the forums.]