Re: The Sims Mobile Game reset

Hi, can you please help me with recovering my game? My device is Samsung tablet. I downloaded the original game but after a few months it started crashing and it got worse and worse. I followed all the instructions but the game was still unplayable so I had to reinstall it. I made sure that I was connected to some of my accounts before removing the game. After the reinstallation, I chose to recover the saved game but now the game is stuck on the tutorial. I did whatever I could to pass it but the game keeps asking me to complete the bathroom collection! I should mention that even before buying the bathroom items they are all lablled as "owned". Could you pls tell me how I can solve this bug? Thanks. 

my playerId: *snip*

EDIT by EA_Jason: Removed UserID.

@pg9gw70kfz08 

Unfortunately this is an issue that we can't help you fix from the forums.

Please follow these directives:

• You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

• If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!