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dnlsimmer's avatar
dnlsimmer
Rising Adventurer
5 years ago
Solved

The Sims Mobile Game reset

Hello Simmers! My game was restarted, from level 36 to 1. I have already contacted 11 times and nothing has been resolved. I've followed all the steps and nothing. My game was saved on Google Play ...
technical issues
  • dnlsimmer's avatar
    dnlsimmer
    5 years ago
    Hey Simmers, my game has been recovered. After contact via email from EA HELP.
dnlsimmer's avatar
dnlsimmer
Rising Adventurer
5 years ago
Hey Simmers, my game has been recovered. After contact via email from EA HELP.
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
5 years ago
@dnlsimmer That's great news! Happy Simming!
  • pg9gw70kfz08's avatar
    pg9gw70kfz08
    5 years ago

    Hi, can you please help me with recovering my game? My device is Samsung tablet. I downloaded the original game but after a few months it started crashing and it got worse and worse. I followed all the instructions but the game was still unplayable so I had to reinstall it. I made sure that I was connected to some of my accounts before removing the game. After the reinstallation, I chose to recover the saved game but now the game is stuck on the tutorial. I did whatever I could to pass it but the game keeps asking me to complete the bathroom collection! I should mention that even before buying the bathroom items they are all lablled as "owned". Could you pls tell me how I can solve this bug? Thanks. 

    my playerId: *snip*

    EDIT by EA_Jason: Removed UserID.

    • SalixCat's avatar
      SalixCat
      Hero+
      5 years ago

      @pg9gw70kfz08 

      Unfortunately this is an issue that we can't help you fix from the forums.

      Please follow these directives:

        • You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
        • If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!

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