Forum Discussion

Rising Adventurer

6 years ago

Solved

The Sims Mobile Game reset

Hello Simmers! My game was restarted, from level 36 to 1. I have already contacted 11 times and nothing has been resolved. I've followed all the steps and nothing. My game was saved on Google Play ...

technical issues

dansimmer27
6 years ago
Hey Simmers, my game has been recovered. After contact via email from EA HELP.

dansimmer27

Rising Adventurer

6 years ago

Hey Simmers, my game has been recovered. After contact via email from EA HELP.

EA_Jason

EA SPORTS FC™ Team

6 years ago

@dnlsimmer That's great news! Happy Simming!

pg9gw70kfz08
5 years ago
Hi, can you please help me with recovering my game? My device is Samsung tablet. I downloaded the original game but after a few months it started crashing and it got worse and worse. I followed all the instructions but the game was still unplayable so I had to reinstall it. I made sure that I was connected to some of my accounts before removing the game. After the reinstallation, I chose to recover the saved game but now the game is stuck on the tutorial. I did whatever I could to pass it but the game keeps asking me to complete the bathroom collection! I should mention that even before buying the bathroom items they are all lablled as "owned". Could you pls tell me how I can solve this bug? Thanks.

my playerId: *snip*

EDIT by EA_Jason: Removed UserID.
- SalixCat
  Hero+
  5 years ago
  @pg9gw70kfz08
  
  Unfortunately this is an issue that we can't help you fix from the forums.
  
  Please follow these directives:
  
  You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.
  
  If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!