Forum Discussion

3 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago
    I did reboot my modem but no other games are affected.i cleared my cache also.NOW,I can’t play at all.im getting the message to check my internet connection,which is fine.this has happened just since the update
  • Anonymous's avatar
    Anonymous
    8 years ago

    I've been having the same problem, even a few days before the update. And it's not my modem, either (I'm married to the cable guy). It's something with the game. It'll work fine on data, but I'm not burning my limited data up when I'm at home with a strong wifi connection.

  • PaQuilter1's avatar
    PaQuilter1
    Hero (Retired)
    8 years ago

    It's not my modem. This has been happening a lot and way before I installed the update. Although, now I'm also having the problem where I can't leave the Home lot. Right before this new problem happened, it asked me "Where's the network?" I closed the game, force stopped it, cleared the cache and did a hard reboot of my device. When I went back into the game, I had a SIM at home and I called another one home from the Civic Center to interact with a toddler. I then tried to send the SIM that was originally home to work. When I did that the Sims Mobile Splash screen came up (the one that appears when we are switching locations) and then the "The Sims Mobile has stopped" error screen came up. I've been able to reopen the app but the 2 Sims are still stuck at home, 1 SIM is Downtown at the Club working, and 1 is at the Market Square working at the fashion place. I updated the game yesterday and didn't have any problems except for the Where's the Network? bug. The SIM that was originally home just finished reaching level 10 in the cooking hobby. The other 3 Sims have been working at their jobs.  When I updated the game yesterday, all 4 Sims were at their jobs working. I hope this helps.

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