Forum Discussion

Anonymous

8 years ago

Solved

Retired Sim won’t move out

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad air, iPhone x
OS Version iOS 11.4
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003085608012
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? i retired 4 sims in the same day. Today 3 of them got birthday cakes and moved out. 1 stuck. When i try to move him out through family portrait, the option is grayed out.
What do you expect to see? i'd like to move him out.
Connection Type Wifi
Please select your region North America
Country US
Additional feedback .

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out

bug

EA_Mai
8 years ago
Hi @heartstyle2,

We read and check your bug reports, and we really apreciate the time you take to let us know about the issues in the game! This information is helpful for the team.

However, if you are looking for technical support the best would be either opening a post in the Technical support forum so other players can see your post and try to help, or EA Help if you are looking for support from EA, as Phantomlover1717 explained.

Regarding your Sim that doesn't want to retire - we just released a new update for the game (version 11.0.0), could you update your game and let us know if this is still happening for you?

Thank you!

@ABattleofWits, welcome to the forums! Your issue looks different, but please, update the game as well if you haven't done so already. Do you notice any differences?

Thanks!
-Mai

16 Replies

Phantomlover1717
Legend
8 years ago
I think you're talking about official Sims forums. You can start a new bug post, make sure you fill all the field (also the title) and see if that works.

However I hope your Sim will move out on her own in a few days, as the game got updated. It might be the update will trigger her leaving. At least I'm hoping it will!
msjocelynronah
8 years ago
I have the same issue. I retired a sim 2 months ago and there's no option to move out until now. The other turned into elders and evetually moved out but this retired sim stayed as an adult and no option to move out. My game is updated version.
Phantomlover1717
Legend
8 years ago
@msjocelynronah I've replied to you over here: https://answers.ea.com/t5/Technical-Issues/Retired-Sim-won-t-move-out/m-p/7320535#M4425
aimeethecat
7 years ago
I have the same problem. I am on version 13.0.0.
girl_hasnogame
7 years ago
It seems from the screen shots that everyone is trying to use the family portrait to move out their sims. Since the CAS update, you have to click the retired sim and then click the birthday cake to move them out.
givememore86
7 years ago
my retired Sims only seem to stay in my household for two days and then I get a birthday cake over their head and click them since the last update. they certainly made it a lot easier to get rid of the retired Sims.