Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Screen frozen & can’t access Vlogger challenge

Hi. Ever since the Vlogger challenge popped up I’ve not been able to access my game. I can’t report it because I can’t find out what my user ID is to ask for better help. The game won’t go past that s...
technical issues
Phantomlover1717's avatar
Phantomlover1717
Legend
8 years ago

Best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/ 

  • Anonymous's avatar
    Anonymous
    8 years ago
    I’ll have to access it another way because I can’t access past the screen to reach the “help” button.
    • Anonymous's avatar
      Anonymous
      8 years ago

      I am having the same issue. Nothing gets past the screen, so there is no way to look at the info. I have done everything for trouble shooting yet nothing works.

    • PaQuilter1's avatar
      PaQuilter1
      Hero (Retired)
      8 years ago

      @butterflyjy1883 You can access help through your Origins Account too. 😊

  • Anonymous's avatar
    Anonymous
    8 years ago
    I filed a report via the link because I too could not get past the load screen...

    This was their response.

    Hello,


    Thank you for reporting a The Sims Mobile bug to EA Help. We review the reports and work with the game development team to identify and fix the bugs that occur most often for multiple players.

    While we cannot reply to you on the status of this report, you can watch for future game updates containing information on bug fixes

    If you need an immediate fix to continue playing a game, go back to EA Help and select a topic other than Report a bug.

    You can find additional information on known issues, including potential workarounds, at EA Help and Answers HQ.



    Regards,
    The EA Help Team

    So I missed out on this quest with this account. This has happened to me three times now. Each time I make a new account, which is what is suggested, I get screwed out of an event and miss all the items from earlier events. I will not spend another dime on this game!
    • Anonymous's avatar
      Anonymous
      8 years ago
      Well that really sucks because I don’t want to spend money to get the Vlogger thing and I’ve missed the challenge. I’m 34 years old and have to work and have enough problems in my life - so I excape into my Sims life and now it’s got problems hahaha
      • Anonymous's avatar
        Anonymous
        8 years ago
        Having the same problem and also don't have my ID so they can't just roll back the game. ☹️ I cleared my cache, deleted app data and then uninstalled the game. Hard rebooted then reinstalled. At that point trying to log into my game gets me to the moon like a new day is about to start then it freezes there.

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