Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Screen frozen & can’t access Vlogger challenge

Hi. Ever since the Vlogger challenge popped up I’ve not been able to access my game. I can’t report it because I can’t find out what my user ID is to ask for better help. The game won’t go past that s...
technical issues
Anonymous's avatar
Anonymous
8 years ago
I filed a report via the link because I too could not get past the load screen...

This was their response.

Hello,


Thank you for reporting a The Sims Mobile bug to EA Help. We review the reports and work with the game development team to identify and fix the bugs that occur most often for multiple players.

While we cannot reply to you on the status of this report, you can watch for future game updates containing information on bug fixes

If you need an immediate fix to continue playing a game, go back to EA Help and select a topic other than Report a bug.

You can find additional information on known issues, including potential workarounds, at EA Help and Answers HQ.



Regards,
The EA Help Team

So I missed out on this quest with this account. This has happened to me three times now. Each time I make a new account, which is what is suggested, I get screwed out of an event and miss all the items from earlier events. I will not spend another dime on this game!
Anonymous's avatar
Anonymous
8 years ago
Well that really sucks because I don’t want to spend money to get the Vlogger thing and I’ve missed the challenge. I’m 34 years old and have to work and have enough problems in my life - so I excape into my Sims life and now it’s got problems hahaha
  • Anonymous's avatar
    Anonymous
    8 years ago
    Having the same problem and also don't have my ID so they can't just roll back the game. ☹️ I cleared my cache, deleted app data and then uninstalled the game. Hard rebooted then reinstalled. At that point trying to log into my game gets me to the moon like a new day is about to start then it freezes there.
    • Anonymous's avatar
      Anonymous
      8 years ago
      It's rather frustrating to be told to provide player ID WHEN YOU CANT GET THE GAME TO LOAD TO ACCESS IT.
    • Anonymous's avatar
      Anonymous
      8 years ago
      that was exactly what was happening to me. I have that account saved in hopes of it being fixed but like I said in a previous post, I won’t be waiting on support, I made a new account with a new twitter handle and got the newest quest done, but I won’t have any of the previous quests, really bummed about the bubble blower and hope that becomes purchasable. I’ve had to do this 3 times now and each time I’ve lost the previous quest items! I quit paying to play this game, won’t spend another dime unless and until they fix all the bugs.
      • Anonymous's avatar
        Anonymous
        8 years ago
        I don't blame you, I'm level 40, all my hobbies, jobs and relationship stories are done (was finishing up the last 3 when my game broke) so far I haven't been able to finish half the events because they took to long to do or the items were randomly drawn and my luck wasn't good enough to get any of the good items like the hot tub. My desire to play the game anymore is fading fast.

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