You would think there was a way to access the info outside of the app for things like this. And I think they should fix it and update ASAP because 1. It is a waste of money if you can't access the game. 2. They will lose players over one bug. 3. This is happening to enough people that it should be a priority .
I might just delete the game a find and find another. Why have a game on your device that takes up space and data?
I'm done.
I updated the app and still the same.
I had the same problem. Eventually I had to call them (german support team) and after talking to them for an hour or so they were able to solve the problem.
If you saved your game in a cloud they should be able to get your game progress back.
Everyone, my reply works for all of you. Please contact EA about this issue:
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
