Hi. Ever since the Vlogger challenge popped up I’ve not been able to access my game. I can’t report it because I can’t find out what my user ID is to ask for better help. The game won’t go past that screen for three days now. I’ve redownloaded it seven times, turned off my phone, and did all the stuff said to do in an article I read. ANY help would be great. I really really want the Vlogger challenge, although I’m sure it’s over due to the fact I started it days ago and the screen has been acting up during the challenge time ☹️ The picture below is all that comes up when I start the game

It's rather frustrating to be told to provide player ID WHEN YOU CANT GET THE GAME TO LOAD TO ACCESS IT.

Having the same problem and also don't have my ID so they can't just roll back the game. ☹️ I cleared my cache, deleted app data and then uninstalled the game. Hard rebooted then reinstalled. At that point trying to log into my game gets me to the moon like a new day is about to start then it freezes there.

You would think there was a way to access the info outside of the app for things like this. And I think they should fix it and update ASAP because 1. It is a waste of money if you can't access the game. 2. They will lose players over one bug. 3. This is happening to enough people that it should be a priority .I might just delete the game a find and find another. Why have a game on your device that takes up space and data?

I don't blame you, I'm level 40, all my hobbies, jobs and relationship stories are done (was finishing up the last 3 when my game broke) so far I haven't been able to finish half the events because they took to long to do or the items were randomly drawn and my luck wasn't good enough to get any of the good items like the hot tub. My desire to play the game anymore is fading fast.

that was exactly what was happening to me. I have that account saved in hopes of it being fixed but like I said in a previous post, I won’t be waiting on support, I made a new account with a new twitter handle and got the newest quest done, but I won’t have any of the previous quests, really bummed about the bubble blower and hope that becomes purchasable. I’ve had to do this 3 times now and each time I’ve lost the previous quest items! I quit paying to play this game, won’t spend another dime unless and until they fix all the bugs.

Screen frozen & can’t access Vlogger challenge

17 Replies

Anonymous
8 years ago
I’m in the same boat but got to the last task which would have finished just a few hours before the event ended. I’ve invested a lot of time and Simoleons to speed events up so I could finish so it’s pretty disappointing. I’ve sent in a report via this site but I couldn’t get my ID either. Now I know to write it somewhere...if and when I get back into the game!
Anonymous
8 years ago
I don't blame you, I'm level 40, all my hobbies, jobs and relationship stories are done (was finishing up the last 3 when my game broke) so far I haven't been able to finish half the events because they took to long to do or the items were randomly drawn and my luck wasn't good enough to get any of the good items like the hot tub. My desire to play the game anymore is fading fast.
Anonymous
8 years ago
I'm done.
I updated the app and still the same.
PlanetAuto
8 years ago
I had the same problem. Eventually I had to call them (german support team) and after talking to them for an hour or so they were able to solve the problem.
If you saved your game in a cloud they should be able to get your game progress back.
Phantomlover1717
Legend
8 years ago
Everyone, my reply works for all of you. Please contact EA about this issue:

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app.

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
Anonymous
8 years ago
I was able to get in after the update and have contacted them. It’s an issue they’re aware of and are working on. Thanks so much Phantomlover1717 - and I did realise after the fact that you’d said I could report it regardless of getting in the game or not. 😝☺️
Anonymous
8 years ago
I hope everyone was able to complete the event. I understand how frustrated everyone is because it happened to me too.
After tasks resetting and freezing, I should have completed the event but couldn't, even after many cupcakes to save time on the tasks I already played.
I reported the bug but was told I would receive no reply but it would be added to the list. I still had tasks resetting but they have fixed now and the event is long over.
Feeling very frustrated, I'm almost level 40 and was looking forward to new content. It's just another event unfinished despite every effort playing, I don't want to have to pay to unlock what I should have unlocked with my time and effort played. ☹️

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Screen frozen & can’t access Vlogger challenge

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