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chingtann's avatar
chingtann
5 years ago
Solved

Simoleon Cactus can't be collected

Product: The Sims Mobile Platform:Apple iPad List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad air3 OS Version ios14 How often does the bug occur? Every time (...
bug
  • EA_Leeloo's avatar
    EA_Leeloo
    5 years ago

    Hey there @chingtann,

    As @SalixCat has already mentioned, it shouldn't be possible to purchase the Simoleon Cactus more than once.

    So, you have taken the right steps by contacting EA Help. 🙂 You say that it's been a while but you haven't heard anything yet so I'm assuming you sent an email. In that case, it might take a little bit until you hear back because of the many emails that come in every day.

    To make things go more smoothly, I'd recommend that you update your case with the proof of purchase (if you haven't done this yet) so that all the necessary files are already there when your case is being looked into. 

    - Leeloo

chingtann's avatar
chingtann
5 years ago

@SalixCat  Hey! It's my second time buying the same pack on the same account! As it appeared that it's available for purchase on the page which you can choose the kind of promotion pack. My first purchase was 6 months ago. I still didn't hear anything from the EA help even though I contacted them as soons as I figured it could not be collected.

EA_Leeloo's avatar
EA_Leeloo
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey there @chingtann,

As @SalixCat has already mentioned, it shouldn't be possible to purchase the Simoleon Cactus more than once.

So, you have taken the right steps by contacting EA Help. 🙂 You say that it's been a while but you haven't heard anything yet so I'm assuming you sent an email. In that case, it might take a little bit until you hear back because of the many emails that come in every day.

To make things go more smoothly, I'd recommend that you update your case with the proof of purchase (if you haven't done this yet) so that all the necessary files are already there when your case is being looked into. 

- Leeloo

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