Sims bug

Hi the game that I play in Sims mobile my account crashes nearly daily or every other hour and I know I cannot keep deleting and reinstalling the game, there is something wrong or some bug in my account.simply I entered the game on my iOS device/tablet and upon start up the background characters are not in place and so that is usually the sign that the game crashed within the 10 seconds I try to use that time to click the check mark on my character to finish the task I have to do it multiple times until the game reads it then I have to go to the other characters and check off the pink checkmark some of the background characters might show up but they look blackened or without details As seen on the screenshot