Sims Mobile Can't Make Purchases
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone SE 2020 OS Version 16.6 How often does the bug occur? Every ...
Forum Discussion
This happened to me yesterday! Tried to purchase the "Panton-ed for Fall" package, got charged twice even though the game stated that the transaction didn't go thru, and no money was removed from my account. Tried a third time and it said "you've already purchased this package" which is when I checked my bank account and saw yep - charged twice.
I've restarted the app, I've removed and downloaded again - NOTHING. And as with the 90s Jetty lot issue - can't get any help. In-game help button opens this site and when I go to open a ticket and chat with someone, I'm told to use in-game help.
Granted, this is my fault for trusting EA a *second* time after the 90s Jetty fiasco... but seriously. This is horrendous. 😔
@3995fb434eb04569 Hi, when I read your lines, I am really sorry for what you are going through. It is not your fault. All errors in the game are the responsibility of the TSM team. Unfortunately I can't find a solution. This game is so broken and help is nowhere to be found. If you haven't done it yet, try emailing EA. I will try to share again on Twitter. Let me know if he answers you.
They've not responded to my emails. They certainly made sure to send a survey about that ridiculous chat session that went nowhere, though. 🙄 *sighs*
I'll keep everyone posted if I ever hear anything back!
@3995fb434eb04569 They didn't answer my emails either, just some robot. I'd love to help you, but I don't know how. If you need my help, I'm here and I'll be happy to help if I can.
