Sims

Question

Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Ipad Air 2OS Version ios 11.2.6Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003478544267How often does the bug occur? Rarely (0% - 9%)Steps: How can we find the bug ourselves? It appears suddely on the screen while playing the sims mobileWhat do you expect to see?Connection Type WifiPlease select your region AsiaCountry MalaysiaAdditional feedback‌Hi, i havent yet click any purchase but suddenly popped out a message “ Transaction cancelled, no money was removed from your account”. I am aware that someone hacked my account? Please check this further, thank you.

phantomlover1717 · Answer

Best thing would be to contact an EA game advisor about this issue.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.

You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/

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