Hi @MargotQuinn24! I raised your issue and you should have gotten an email already, if everything is alright we can close the thread as solved
EA Staff (Retired)Hi, for this you need to contact customer service:
In order to contact customer service you need to go to the arrow in the right, settings>help that will open a page choose "Contact us" and then select "Missing content" and then "Never received content"
Hi @EA_DragonsEye it's been days since my report and I still did not get my pack. Advisors kept asking me for POP screenshots even if I gave them the right ones. They might look a little different from the sample shots as references maybe it's because I'm using a different browser with different OS version but all details I gave are complete. The explorer's kit from the store is about to end it's availability in 2 days. I purchased that pack earlier so that I could play better and efficiently at an earlier time. One advisor even said that if they can't give me the pack, they'll just give me simcash but no. I don't want simcash, I need the pack please. Thank you.
EA SPORTS FC™ TeamHi @MargotQuinn24,
I see that you already reached out to our support team and now we'll have to wait for a reply.
In the meantime, could you also reach out to Google Play? I am wondering what exactly happened as you received the message that you weren't charged, but the money was deducted from the account. It could be the case where the money was set aside by the bank or Google to pay for the kit, but never arrived to us. I'm not 100% sure about this, but it is worth exploring.
@EA_Jason hello thanks for your assistance. Your pun just made my day lol. I will try but I hope I don't have to wait another time longer because I thought that contacting you was already enough to settle this with just the right screenshots and I was told that it would only take a day tops to get my pack. Thanks.
Posting my update on this again. I just received an email from an Advisor saying that I received my pack. No I did not receive it. If I did, why would I waste my time to stress this out even here on the board?
