Hi @MargotQuinn24! I raised your issue and you should have gotten an email already, if everything is alright we can close the thread as solved
@EA_Jason hello thanks for your assistance. Your pun just made my day lol. I will try but I hope I don't have to wait another time longer because I thought that contacting you was already enough to settle this with just the right screenshots and I was told that it would only take a day tops to get my pack. Thanks.
@EA_Jason @EA_DragonsEye I have contacted Google Play for a refund but it says it does not meet the policies. According to the policy, if it's been more than 48 hours since the purchase it can't be approved and I have to contact you guys. So please just give me my pack. Thanks.
EA SPORTS FC™ TeamI can see that the case is still in progress.
If you are providing a proof of purchase @MargotQuinn24, then make sure that the screenshots are made from a PC and to only include the requested screenshots. You can read more about it here:
https://help.ea.com/en-in/help/account/how-to-provide-proof-of-purchase/#mobile
Yes @EA_Jason I did give them screenshots from my PC. And what I did now is I just bought the pack again because I was losing time due to it's availability. What I'm asking for refund is to get simcash instead. I hope they will give it to me. @SalixCat I also sent them the email from Google Play, along with the new purchase I made again for the pack. They said they're not valid and I attached too many images and they deleted them. It's not my fault I had to attach a lot. They're the ones repeatedly asking me to give them the right images when I am giving them the "right" ones.
EA Staff (Retired)Hi @MargotQuinn24 please dm me your case ID and I will try to raise it. I cannot make any promises though.
Sent it. Thank you @EA_DragonsEye 💖🤗
EA Staff (Retired)Hi @MargotQuinn24! I raised your issue and you should have gotten an email already, if everything is alright we can close the thread as solved
Community Manager
