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MargotQuinn24's avatar
MargotQuinn24
Rising Adventurer
5 years ago
Solved

[Solved] - Explorer's Kit Missing but Charged for it

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei P20 Pro OS Version 10.0 How often does the bug occur? Ra...
bug
  • EA_DragonsEye's avatar
    EA_DragonsEye
    5 years ago

    Hi @MargotQuinn24! I raised your issue and you should have gotten an email already, if everything is alright we can close the thread as solved

MargotQuinn24's avatar
MargotQuinn24
Rising Adventurer
5 years ago

@EA_Jason  @EA_DragonsEye I have contacted Google Play for a refund but it says it does not meet the policies. According to the policy, if it's been more than 48 hours since the purchase it can't be approved and I have to contact you guys. So please just give me my pack. Thanks.

SalixCat's avatar
SalixCat
Hero+
5 years ago
@MargotQuinn24 Is your case still open? If it's closed, reopen it and send Google Play's reply to the Advisors.

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