Product: The Sims MobilePlatform:Apple iPadList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 2019, iPhone XROS Version 14.4How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Go to the Apple App Store and search for the appWhat do you expect to see? The sims mobile app completely gone from the App Store for all Apple UK based players Connection Type Please select your region EuropeCountry United Kingdom The Sims Mobile has disappeared from the App Store for all UK players using any Apple devices which is a very big worry considering how much money has been invested in this app

Just checked and it’s there! Thank you! 🤗🤗

[Solved] - The Sims Mobile App gone for UK players using Apple devices/Android

24 Replies

SalixCat
Hero+
5 years ago
@SaphireandSteel as said previously on this thread, The Sims Mobile has been temporarily hidden from the UK App Stores for maintenance. You can keep playing if you already have TSM installed, but we don't know what date it will become available again. Players who have the game app installed will get updates.

We will update this thread as soon as we get more information.
esme_tsm
5 years ago
Still no update or return of the app on play store or App Store. What does this mean for UK players?
rnzesaompl
5 years ago
So I’ve got automatic updates on and still have not got the update that was due out yesterday - a little worried here! I have also invested a lot of money into this game and will be so disappointed if I can’t get this update!
rnzesaompl
5 years ago
Not sure how we can still get automatic updates when the actual app is no longer there?!?!? Surely it can only work on apps that are showing on the App Store?
Ilois4
Hero+
5 years ago
SimGuru Alana has tweeted a workaround, but please be careful with your games.
https://twitter.com/simgurualana/status/1359033937985605633?s=21
rnzesaompl
5 years ago
Thank you so much!! It worked!!
j1h55303lduq
5 years ago
Hi @SalixCat
I was waiting all day yesterday for the Treasure Hunt event and it didn’t appear. So I thought that I needed an update or something for the event to appear.
Anyways, I waited until this morning to check if I had the event in the game and I didn’t. So I deleted my sims app (recommended by people for prior bugs) and when I went to download it again I couldn’t because it said it’s not available in the UK.
Because there isn’t a date for when the app is going to be available again...
Does that mean I am going to miss the upcoming Valentines Events? 😭😭
SalixCat
Hero+
5 years ago
@j1h55303lduq

Please read post #16 on this thread. It explains how to update on iOS.

https://twitter.com/SimGuruAlana/status/135903393798560563

Now that you have unistalled the app, go to the App Store, to the 'Purchased' section in your account and find the Sims Mobile in the list, where you should be able to download the latest version of the app.
j1h55303lduq
5 years ago
@SalixCat Thank youuuuu, it worked !! ♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️
SalixCat
Hero+
5 years ago
@simmigurl @esme_tsm @j1h55303lduq @rnzesaompl

Please confirm this issue is solved.

https://twitter.com/SimGuruAlana/status/1361444016731029504

We're happy to confirm that @TheSimsMobile is visible on the UK App Stores again! Thanks for your patience to those affected by our app maintenance.
Plus, our exciting 'Party Any House' feature will be rolling out across 16-17 February to your game!
— SimGuruAlana (@SimGuruAlana) February 15, 2021